rajawali KYC Verification - Secure Account Setup

KYC verification on rajawali involves submitting a valid government-issued identity document through our secure upload system. Once approved, your account unlocks access to deposit methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. The verification process typically completes within a few hours, though processing times depend on document quality and verification volume.

What KYC Verification Means on rajawali

KYC—Know Your Customer—is a regulatory requirement that online gaming operators implement to verify the identity and age of users. On rajawali, KYC verification serves multiple purposes: confirming you are a real person, ensuring you meet the legal age requirement for the jurisdiction where our services operate, and creating an audit trail for financial transactions.

The process does not require you to provide payment information during verification itself. Instead, we collect your identity details through a government-issued document, validate the information, and then flag your account as verified. Once verified, you can proceed to deposit and withdraw funds using the payment methods we support across Indonesia.

Identity verification protects your account from unauthorised access and ensures our platform operates transparently with financial regulators.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Documents and Submission Requirements

We accept the following identity documents for KYC verification on rajawali:

• Indonesian National ID (KTP): Your Kartu Tanda Penduduk with full name, date of birth, and photograph. This is our preferred document format and processes fastest.
• Passport: A valid Indonesian passport with biographical data and photograph. International passports are accepted if you are a foreign national accessing our services from an approved jurisdiction.
• Driving licence: A valid Indonesian driving licence with your name, date of birth, and photo. Ensure the document is not expired.
• Voter ID: A Kartu Pemilih (voter registration card) paired with a secondary document for cross-verification.

When submitting your document on rajawali, follow these guidelines:

• Ensure all text and your photograph are clearly visible—no glare, shadows, or obstructions.
• Upload both sides of your ID card if applicable (front and back of KTP, both pages of passport).
• The document must be current and not expired.
• File format must be JPG, PNG, or PDF, with a maximum file size of 5 MB.
• Do not edit or alter the document image in any way.

Document upload guide — 1 min

Our rajawali team reviews your document submission and notifies you of approval status via email and in-app notification.

KYC Verification Process on rajawali

The verification flow on rajawali follows these steps:

1. Create your rajawali account

   Register using your email, create a secure password, and accept our terms. Your account opens in unverified status.

2. Navigate to account verification

   In your account settings, find the KYC Verification section and click the upload prompt to begin the submission process.

3. Submit your identity document

   Select your document type, upload the image file, and confirm the submission. Our system validates the file format and size.

4. Await review and approval

   Our verification team reviews your document, typically within 2–4 hours. You receive an email and in-app notification once approved.

5. Proceed to deposit

   Once verified, return to your account, select a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank), and deposit funds.

Average processing time

2–4 hours during business hours; submissions outside peak times may take longer.

Document rejection reasons

Expired ID, poor image quality, missing information, or mismatch between submitted document and account registration data.

Resubmission

If your first submission is rejected, you receive a detailed reason and can resubmit a corrected document immediately.

Account access before verification

You can browse our sportsbook calendar (Liga 1, Piala AFF, Champions League fixtures) and slot game previews; deposits require verification.

KYC Verification and Payment Options

Once your KYC verification is approved on rajawali, you unlock our full suite of payment methods. We support six Indonesian digital wallets and four major banks:

• Digital wallets: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment (unified QR payment standard)
• Bank transfers: online payment, e-wallet, mobile banking, and local payment

Each payment method processes deposits at different speeds. E-wallets typically settle within minutes; bank transfers depend on your bank's processing window and may take several hours. On rajawali, we display expected processing times for each method when you select it during deposit.

Your verified KYC status unlocks the same deposit and withdrawal pathways used by thousands of users across Jakarta, Surabaya, Bandung, and Medan.

Best Practices and Troubleshooting

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1. Use a clear, well-lit photo

   Photograph your document in natural light with a plain background. Avoid shadows, glare from phone screens, or reflections on the ID itself.

2. Ensure your name matches across documents

   The name on your identity document must match your rajawali account registration. If you have changed your name legally, you may need to provide additional documentation.

3. Check the document expiration date

   Expired ID cards will be rejected. Renew your KTP, passport, or driving licence before submission if you notice an expiry date approaching.

4. Submit during business hours for faster processing

   Submissions made during peak business hours (9 AM–6 PM Jakarta time) typically receive review within 2 hours.

5. Contact support if verification is delayed

   If your submission remains under review beyond 4 hours, use the help section in your rajawali account to contact our support team for status updates.

If your KYC submission is rejected, the rejection reason appears in your account notifications. Common issues include blurry document images, partially obscured information, or mismatched personal details. Resubmit a corrected document, and our team will review it as a new submission.

KYC verification on rajawali protects your account and ensures we comply with financial regulations across the jurisdictions we serve. After approval, your verified status persists; you do not need to re-verify unless you change your registered name, close and reopen your account, or our compliance team requests an update due to regulatory changes.

Once verified, your rajawali account remains active across all our offerings—sportsbook markets covering Liga 1 and Piala AFF tournaments, live-dealer tables such as blackjack and roulette, slot games including Aviator and Sweet Bonanza, and esports categories like Mobile Legends and Free Fire. Your KYC status does not expire; you retain verified standing as long as your account remains open.