rajawaliTerms of Use

When you access our rajawali platform, you agree to the terms outlined here. We set out our policies to protect both your account and our community, ensuring fair and transparent service across all our offerings—sportsbook markets, live casino tables, slot games, and esports coverage.

Our rajawali terms cover account creation, deposit and withdrawal procedures, bonus policies, dispute resolution, and jurisdiction-specific notices. These terms apply whether you access rajawali via our web app, mobile app on Android or iOS, or through any connected device.

We update these terms periodically to reflect changes in regulation or platform features. Your continued use of rajawali implies acceptance of the current version.

Account Creation and User Eligibility

To open an account on rajawali, you must meet the following conditions:

• You are a natural person of legal age in your jurisdiction.
• You provide accurate personal information during registration.
• You complete our KYC Verification process by submitting a valid government-issued identity document.
• You have not previously been banned or restricted from using our platform.
• You access rajawali only from jurisdictions where our services are legally available.

We reserve the right to decline or suspend account applications that do not meet these criteria. Once your account is verified, you gain access to all rajawali features—sportsbook betting on Liga 1, Piala Indonesia, Piala AFF, and Champions League; live casino tables; slot games; and esports markets.

Deposits, Withdrawals, and Payment Methods

Our rajawali platform processes deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. We accept deposits only from verified accounts. Once your deposit is confirmed and funds appear in your rajawali balance, you may use those funds for sportsbook, casino, or slot activity.

When you request a withdrawal on rajawali, we process your request to your registered payment method. Withdrawal timing depends on the payment provider's settlement window. E-wallet withdrawals typically process within minutes; bank transfers follow standard inter-bank timelines and may take several hours or longer. We do not guarantee specific withdrawal completion times.

account preferences

We may apply account-specific account preferences based on your verification level and account history on rajawali.

Withdrawal requests

Withdrawals are processed to your registered payment method. Cancellation or reversal after submission is not guaranteed.

Currency

All transactions on our rajawali platform are conducted in Indonesian Rupiah (IDR).

Dormant accounts

Accounts inactive for extended periods may be subject to account closure or fund recovery procedures under our policy.

Bonus Terms on rajawali

We at rajawali may offer promotional bonuses or welcome offers to new or existing accounts. All bonus terms are subject to specific conditions, which we communicate at the time of offer. Bonus funds typically carry playthrough requirements—meaning you must wager the bonus amount a set number of times before withdrawing bonus-derived winnings.

Bonuses are offered at our discretion and may be withdrawn or modified without notice. Abuse of bonus offers—such as multiple account registration to claim repeated bonuses or collusion with other users—results in immediate account suspension and forfeiture of bonus funds. We reserve the right to investigate suspected bonus abuse and may request documentation from you to verify account legitimacy.

On rajawali, bonus offers enhance your gaming experience but are subject to transparent terms and fair-play enforcement.

Your Responsibilities and Our Commitments

When you use rajawali, you agree to the following:

• You will not share your password or account credentials with others.
• You will not use automated tools or scripts to access our platform.
• You will not engage in fraud, collusion, or manipulation of odds or game outcomes.
• You acknowledge that sportsbook results, casino outcomes, and slot results are determined by regulated systems and may not be altered.
• You will not attempt to access rajawali from prohibited jurisdictions where our services are not legally available.

In return, we at rajawali commit to:

• Operating with transparency regarding game mechanics, odds, and payout rates.
• Protecting your personal and financial data using standard encryption and security practices.
• Processing deposits and withdrawals fairly and without unnecessary delays.
• Addressing account disputes and complaints through our support channels.
• Maintaining fair play standards across all sportsbook, casino, and slot offerings.

Dispute Resolution and Complaints

If you have a dispute regarding a transaction, bet result, or account issue on rajawali, we encourage you to contact our support team via email or in-app help. Provide your account details, transaction reference, and a clear description of the issue. Our team will investigate and respond within a reasonable timeframe.

We handle complaints related to sportsbook results, casino outcomes, and game fairness. If you believe a result was incorrect or unfair, we may request evidence such as bet slips, screenshots, or transaction records to review your case.

Jurisdiction and Legal Notice

Our rajawali services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

These terms are governed by applicable law in the jurisdictions where rajawali operates. Disputes that cannot be resolved through our internal process may be escalated to regulatory authorities or arbitration, depending on local requirements.

For questions about our terms or policies, contact our support team through the help section in your rajawali account or via our email contact channel listed in the FAQ page.